Questions & Answers

SHOPPING INFORMATION

What makes Ultimate Gravel different from other bike component stores?

At Ultimate Gravel we're dedicated to offering a curated selection of high-end gravel bike components and accessories from leading niche cycling brands, ensuring a focus on quality, performance, and style.

How can I determine the compatibility of a product with my bike model?

Each product page includes detailed specifications and compatibility information. If you have specific questions, please contact us and we'll assist you.

Are the products on Ultimate Gravel covered by a warranty?

Many of our products come with manufacturer warranties. Details about warranties can be found in the product documentation once the product has been received.

Do you offer wholesale pricing, any discounts or promotions for bulk orders?

Yes, we may offer discounts or special promotions for bulk orders. Please reach out to our customer support team to discuss your specific requirements and receive personalised assistance.

Do you have a physical store where I can see the products in person?

Currently, Ultimate Gravel operates exclusively online. You can explore our comprehensive product details and request a quote on the website.

PAYMENT, SHIPPING AND RETURNS

What payment methods do you accept?

We currently only offer a REQUEST A QUOTE function. You can add products to your cart and request a quote. We'll respond to you with a quote, product availability lead times and shipping information.

How do I request a quote?
  1. To initiate the process, add your desired items to the "Cart", then proceed to your "Cart" to review and click the "Request Quote" button.
  2. Fill out the necessary information, including your name, company details (if applicable), and any specific requirements or comments.
  3. Submit your quote request, and you'll receive a confirmation email.
  4. Our sales team will carefully review your request, and once the quote is ready, you'll receive a detailed email with pricing and any additional information.
  5. For any inquiries or assistance, please don't hesitate to contact us.
What is your return policy?

Due to the nature of our products, their purpose and functionality, we do not offer returns once a product has been used. If you receive the incorrect product or the product you receive is damaged in any way, please contact us to assist.

Do you offer international shipping?

Our team is based in Johannesburg South Africa, but we can ship to customers outside of South Africa.

How can I track the status of my order?

Once your order is shipped, you will receive a confirmation email with tracking information. You can also log in to your account to track the status of your order.